Zoom Help

Here are a few tips and tricks for the best webinar experience

Before the webinar

If you are using a desktop computer, you will have the option of downloading the Zoom application or connecting to the webinar through your web browser. Zoom recommends using the Google Chrome, Mozilla Firefox or Chromium Edge browser for the best experience. If you are using a mobile device, you will be prompted to download the Zoom application. If you are using the Zoom application, we recommend you test your audio and video 10–15 minutes before your webinar at zoom.us/test.

For help connecting to Zoom, visit support.zoom.us.

Joining the webinar

To connect to the webinar, open the Join Zoom Meeting link from the confirmation email in your preferred browser. Once you’ve connected, a message will advise you that the host will let you in soon.

After the host has let you in, take a moment to ensure Zoom is displaying your full name.

From a desktop computer:

  1. Hover your cursor over your video image and click the ellipsis (…) icon.
  2. Click Rename.
  3. Enter your full name.
  4. Click OK.

From a mobile device:

  1. Click Participants.
  2. Click your name.
  3. Click Rename.
  4. Enter your full name.
  5. Click OK.

During the webinar

Please keep your microphone muted during the webinar, unless you are asking a question.

To reduce distractions, close unnecessary tabs in your browser and turn off notifications, such as email.

We hope you enjoy your webinar!